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Unit 23 DA18 4AL 0208 037 6399 sales@skylightofficesupplies.co.uk Skylight Office Supplies Ltd

Returning faulty and un-wanted items?

Standard returns – Please advise us within 14 days if you wish to return any products that you have ordered. Any bespoke or “special” product orders are strictly non returnable.

If you wish to return a product because it is damaged on arrival please notify Skylight Office Supplies ltd by email within 2 working days. Please ensure that you know the product code, delivery note number and/or sales order number to enable us to process the return.
If any item that you have ordered does not arrive however it does show on your delivery documents this is known as a shortage. All shortages must be notified to Skylight Office supplies by email within 2 working days. Again please ensure that you know the product code, delivery note number and/or sales order number to enable us to process the return.

Collections of any returns will be made within 7/ 10 working days. 

Furniture items returned are subject to a 35% restocking fee.

Printer consumables returned are subject to 25% restocking fee.

Due to health and safety reasons we are unable to offer refunds on food and drink items.

I have an item I do not require?

If something is ordered incorrectly, we are happy to return and refund you for the item, providing you let us know within 14 days of receiving the order. All items must be in original packaging and consumable products unopened. If the original packaging is not returned and not suitable for refund we will be unable to offer you a refund on this product.

Items missing from the order?

Sorry for this inconvenience you are experiencing a shortage within the order. 
Please notify us within 2 working days of receiving your order, simply email or call us with the product code that is missing from your order along with your order number so we can arrange delivery of the missing item.

 


ALL RETURNS – THE PRODUCTS MUST BE IN THEIR ORIGINAL PACKAGING, IF THE ORIGINAL PACKAGING IS NOT RETURNED WITH THE GOODS AND IS NOT SUITABLE FOR RE-SALE WE WILL BE UNABLE TO ACCEPT THE RETURN FROM YOU
 

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